Frequently Asked Questions

There’s no need to call us to confirm your reservation if you successfully booked your tour on our website and you received a confirmation e-mail.

Sure! Last-minute bookings are available for most of our tours; you can find more information in each tour description.

You can check if there is space left in the tour on the booking page. If everything is sold out, try to give us a call. We will do our best to find you a place!

Please find below our policy for each kind of tour we offer. No shows are always not refundable, nor vouchable for each experience - Private - Small Group and Exclusive tours.

Small group tours & Private Tours:

• In case of cancellation until 72 hours from the first tour a voucher will be provided to reschedule it up to 3 years with no additional charge minus the price of the tickets, but no refund will be made. Less than 72 hours, you will not be entitled for a refund, nor for the voucher. The ticket amount is not refundable from the moment of the confirmation.

Exclusive tours:

• Due to the exclusive nature of the tours, they cannot be rescheduled nor refunded, and no vouchers will be provided.
• Please note that no-shows are still charged at 100%.

In case of cancellations, please send us an email to info@divinehorizon.com and you will be provided with a reschedule voucher if it is foreseen.

Payments on our website should be made by credit card at the time of reservation. We assure our customers the highest level of security and protection. Paypal is accepted

No, the tour price doesn’t include gratuities. However, if you are pleased with the service, you can thank our drivers, guides or assistants with a customary tip around 10-15% of the tour price.

Yes! Every transaction made on our website is protected and safe.

Yes, we do. You can find them in the booking pages, labeled as “Child” or “Kids” tickets. Please note that the availability and the amount of discounted children tickets depend on the chosen tour. See the detailed prices in the booking pages.

In a “small party tour”, you will be with a group of other travelers and a single tour guide. In the “exclusive private tour”, no one else will join your tour and you will have your own tour guide and/or private car.

Difference between tours:

• Small Tours: These tours involve a dedicated guide who accompanies a group of participants. During the tour, you will be joined by other people who are also taking part in the tour.
• Private Tours: With private tours, you will have a dedicated guide throughout the experience. However, at the sites you visit, there may be other individuals or groups present. Your guide will provide personalized attention to your group.
• Exclusive Tours: Exclusive tours are completely private and offer special treatment. You will have a dedicated guide who will take you to normally inaccessible and hidden places. These tours often provide exclusive access, meaning there will be no other people present apart from your group.

Yes! Bad weather doesn’t stop our tours. Just remember not to bring a big umbrella with you, as some sites or museums do not allow them inside.

In the rare event of closures due to particularly hostile weather (for example, of the Colosseum in case of flooding), we will reschedule your tour or find an alternative one.

We ask all guests to be ready for the pick-up at the scheduled time. If you think you can’t make it in time, please call the number that you can find in the confirmation e-mail or in the “Contact” pages of our website.

Please note that missed tours cannot be rearranged or refunded.

It is always best to have a printed copy of your confirmation email, but it is not mandatory.

Our driver will pick you up at your hotel (or at the address you selected) so he will already have your name and references.

There is indeed a dress code for the Vatican Museums and other places of worship. No shorts or sleeveless tops are allowed, and knees and shoulders must be covered for both men and women. Sandals are allowed.

Unfortunately, not every tour is accessible with strollers, as some museums or touristic sites don’t allow people to bring them inside.

Please contact us via phone or via e-mail if you are travelling with children needing strollers.

Unfortunately, not all the tours are available to wheelchairs. We cannot accommodate wheelchairs on our small party tours, because most museums and sites have a separate route for wheelchairs which is forbidden to those not in wheelchairs.

For most of our tour, we can arrange wheelchair users on private tours. Please contact us via phone or via e-mail for further information.

Small party tours are available only in English. Private tours can be in English, French, Spanish, Italian and Russian.

For Portuguese, German, Japanese, Israeli, Dutch, Chinese, Polish, Turkish, Czech, Danish, Swedish or Arabic, the price will be upon request.